Helps dispense four million medical prescriptions. You also have not sent me any packaging to return the equipment. . However they've now returned to attempting a physically collection first, but still offer postal returns if this isn't convenient. Virgin Media is a telecommunications company. Finally passed to Alex who informed me kit was ordered and be here today. Hi there, I wasn't sure which section to post this under, so hopefully, it will get to the right person. on 12-09-2023 14:56. uk) to request they correct the data wrongly indicating equipment. On the 4 August I gave some old virgin media equipment to an engineer that called at my property after a promised collection by Virgin media was never upheld. Posted 7:21:49 PM. Build the ideal Virgin Media package for your unique needs. If you want TV without recording capability, you could go for the Stream product which would just require a stable WiFi connection. I’m returning my Virgin media equipment and after discussing my options with a team member we decided to send my return pack to my new address after I moved out of the property which had the virgin media wifi. I was assured that I would not be billed the £40 (I'm owed £72 as a. Is it easy to cancel Virgin Media? Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. Skip to main content Accessibility Help . Alternatively, you can test your home phone services by calling our automated phone service on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone. Claim rebates for completed homes (optional) Broadband, TV and phone deals Broadband, TV, phone and SIM deals Black Friday broadband deals Broadband no upfront cost. We deliver over 140,000 home visits annually in the Republic of. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Plus get help on things like wayleave & access agreements. m. They will either text or email you (from [email protected] on the Whats App Virgin chat right now. customer collections virgin media jobs. This is absolutely diabolical service. If none of the above are working, call us on 150 from your Virgin Media Phone or Virgin mobile, or 0345 454 1111* from any other phone. Ultra HD: Requires a Stream box from Virgin Media, and 4K-compatible TV to. Updated 18 Jul 2023. All equipment was sent back in the post and numerous phone calls were made to the customer service. It’s important to follow the instructions provided by Virgin Media when returning any equipment to avoid any additional charges. I also got an email saying that they have the returned goods but are now including a Virgin WiFi Booster and a Virgin Ethernet Booster. Hi there, very sorry to hear this, have you tried ringing our team. Received confirmation emails etc confirming the booking as today. Unfortunately, this job posting is expired. Raise a written complaint, asking for them to refund the forty quid, and pay you £26. As a customer-first organisation dedicated to delivering the best for business, we are continually investing in our network. 6 followers 4 connections. We. Work in a variety of settings, such as educational institutions, museums, and corporations, and with various types of informational materials, such as books, periodicals, recordings, films, and databases. Also note date and time the items are collected and some identifying details of the person who collects (van reg. I'm sick of waiting for these to be collected and they are gathering dust. Thing in Watch ; Switching ; Virtuous Media and O2 ; Help & Support ;Equipment Collections Representative Virgin Media. com, the worlds largest job site. Turn on and start the Box. As one of the UK’s largest businesses, we are powered by a epic, diverse and high performing. Packages ; Wider ; TV ; Landline ; Mobile ; To business ; Other Fabric. The Virgin Media management team includes Lutz Schueler (Chief Executive Officer), Campbell Scott (VP of Strategy), and Abid Khan (Vice President IT Strategy, Architecture and Data) . Telling me I need to return my Hub to avoid having a £40 charge on my account. 527 open jobs for Virgin. Thanks Alex, due to the advice I received on here, I have been able to return the equipment to Virgin with no hassle at all. Phone. The Virgin Media kit is part of the service we provide, that we may ask you to return our equipment (including detach controls and power cables). Virgin Mobile customers: the app will work in a device where a Virgin Mobile SIM is present and setup has been completed. On the agreed day I waited in all day and no one came. Experience Collections Advisor Virgin Media. Need a little help swapping your SIM? Bring your phone, your letter and your new SIM to one of our stores and we’ll get you set up and ready to rock and roll. uk. We would like to show you a description here but the site won’t allow us. Following the installation and verification of its functionality, you can browse the web or. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. For service in Cantonese or Mandarin. You can also contact our collector directly on 01 4405310 or email VMEquipmentCollections@actavo. Expertise in implementing, developing and reviewing procedures. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living - check our pages for more help, you do have other options rather than cancelling. Call our team on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone and select option 3. Hi SueBW4 👋🏼. £25. 3m items, including set-top boxes. So Virgin swapped to postal collections only. Great. We would like to show you a description here but the site won’t allow us. how do you think we should cooperate for 18 months if you can't deal with the problem at the very beginning. Options. Hiya, not sure how helpful this is, I literally just used the link that was kindly provided here to generate a return label to VM, and then sent my stuff back that way with a letter + contact info enclosed. 3 weeks ago. Any remaining balance will be applied to subsequent bills until the credit is used. You may also wish to ring us on 0345 454 1111, and our team may be able to. £27. £25. I was sent a final bill which included an Early Disconnection. 00 so why is it that a customer of virgin is offered so much higher. Browse Virgin Media Virgin Media Community. I submitted a complaint on the online system, didn’t hear anything back from them. in Virgin TV 360 Wednesday; Advice please re c130 fault in Virgin Media: TiVo® service 18-10-2023; Why is it almost impossible to actually get a stream box? in Stream from Virgin Media 11-10-2023; moving from V6 Tivo to 360 in Virgin TV 360 13-09-2023Posted 1:21:33 PM. Hi. I'm sorry to hear about the issue you're having with the returns kit. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I cannot access support since I don't yet have an account number and I can't reach support by phone. co. It is strange how the shops near by to you aren't accepting our equipment; it isn't something we're aware of. Any remaining balance will be applied to subsequent bills until the credit is used. Forum Team. If you cancel during your minimum term an early disconnection fee will apply. People enjoy this job; Good employer; Good shift notice; Respectful managers; Proper breaks; 7. Many of the electrical and electronic items that we throw away can be recycled and reused – saving both natural resources and removing the environmental and health risks associated with sending this to landfill. It is usually a mail returns bag or a plain flat-pack returns box. 99 annually. You can actually return the equipment yourself rather than wait for the doorstep collection. I had a text message last month saying a collector was in my area. For more info on what equipment needs returning to us see here. Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. On this letter, there is a label sticker. Call 150 from your Virgin Media telephone, or call 0345 454 1111 from any other phone to cancel. Virgin Media says it has committed to net-zero-carbon and zero-waste operations by the end of 2025. There are separate links for broadband and mobile. 0k per year. Tell your new landlord If you’re moving to a rented home you’ll need to tell us so we can check your new landlord is happy to have Virgin Media services at the property. At this point I sent all my equipment back to virgin (2 tv set top box's. Customer Premise Equipment Collections Officer at Virgin Media Manchester Area, United Kingdom. We would like to show you a description here but the site won’t allow us. They'll text and email you with a delivery date and provide you with a tracking reference number. Bob. You’ve clearly mishandled my data for this to happen and I. Termination date 6 April. At least 30Mbps download speeds in every room or £100 one-off credit. We're updating your Emergency Backup Line. £21,968 - £22,369 a year. Virgin Mobile billing. In response to Steven_L. Joining in. A common explanation is that the number port is in progress and may complete shortly (usually within a day as reported on here). Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. . Up to 3 WiFi Pods if needed. We have an anti-piracy team dedicated to fighting piracy on our network in addition to monitoring the sale and use of unauthorised devices on online and offline. Booking an engineer is easy with Virgin Media. 1 The parties: The Services covered by this Agreement are provided to you by Virgin Mobile Telecoms Limited, trading as Virgin Mobile, (part of the Virgin Media Group) (registered in England company number 3707664). Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. If you return the packaging using the returns label all will be fine, you will not require any further emails regarding this. Hey @Cavallino thanks for reaching out to us on the Virgin Media forums. Virgin Media recycle kit usually comes with a letter. Re: Problems returning my equipment. Call Virgin Media at 150 from any Virgin Media landline or mobile phone. Hi I ended my contract and was told that on the 17th April someone would collected the equipment from my home due to being disabled. For more information, check out. on 05-01-2023 10:52 Hi Steve, You don't need to return the equipment in the original packaging, a sealed bag will be fine. You have now charged me £40 for equipment I do not want and would be happy to return. Speed. There is a link on the email which opens Media have a long and proud history of serving the community with products and services which enable people to stay connected. Drop us an email at the relevant address above with your business name and company. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for. Any help would be. If for any reason you're unable to be in at the scheduled collection time, you can reschedule with Actavo by contacting them directly on 01 4405310 or by emailing. Virgin Media has joined forces with Carers UK to find ways to use technology and innovation to address the loneliness that unpaid carers experience. Posted 7:20:44 PM. 99/month or £79. com, the worlds largest job site. They definitely haven't called. 0k per year. Virgin Media; My Virgin Media; Shop;. New around here? Check out the do's and don'ts, in our Community. You don't need to return ethernet or HDMI cables or remote controls. Virgin Media In-Home Partner. To return your equipment, simply click the link and follow the instructions. Skip to main content Accessibility Help . Mobile Your Account. lobat. And finally, if. Gave VM 30 days notice to terminate on 7 March. In that case you'll end up with VM. Click below to get introduced to the hard working Virgin Media Help & Support community team, who are here to help you help each other. The other side of your role includes re-contracting existing customers. Discount worth up to £352. Sign in . Bill for period 11 Mar - 10 Apr duly paid and I thought that would be end of matter. Apply to Virgin Media jobs now hiring in Brands Hatch on Indeed. HomeI'm sorry if this is the wrong board. You can contact us to discuss your O2 mobile products and services. You've come to the right place. Regards. As subject. We do have a dedicated team of doorstep collectors across the country who can call to collect our equipment. This depends on the equipment you want to recycle. I let the rep know that I was - 5002739Hi, Today I received an email from the following email address [email protected] services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Step 2. Tuning in. Seacroft, Leeds. £25. Final payment in Collections. Joining in. built simulcast /OTT platform and worked on transcoding for Virgins TVAnywhere product using Harmonic transcoders & and adobe AMS /Wowza media servers/ Microsoft smooth. Chop and change TV, broadband and phone services to create the perfect deal for you. Find out when Virgin Media broadband will be rolling out in your area - if it’s not already available. Step 3 - Label the box – a letter came with the. This promotion means you won’t pay the usual setup fee of £35. My Virgin Media App. After 16 years custom! I will never return to Virgin Media in the future and will recommend others not to use Virgin either. 2) Any current/modern standard telephone should work via a hub phone connection. on 15-11-2022 15:14. I will send you a private message now, so I can get something arranged for you. Then enter your email address, and click on email me my new label and follow the instructions. businesssupport@virginmedia. 10. New equipment; Options. Give our Customer Care team a ring on the numbers below. If you would like more information on the Starter Collection please call a Virgin Customer Services agent on 0843 515 8680. Actavo is Virgin Media Ireland’s exclusive partner for the installation and support of its high-speed Triple Play offering – broadband, cable TV and telephony since 2013, having partnered with Virgin Media since 2006. You can order a pre-paid returned package through our website to send the equipment back yourself through our many Collect Plus drop of points. We'll telling you select long it takes, what you'll need, and thing to expect. Nottingham, England. The role will also include administrative and adhoc process activity dependant on Business requirements in meeting overall goals of the Collections team. 25000Function:Customer ContactClosing Date:22/03/2023Salary: £25,000You’ll be the person who…See this and similar jobs on LinkedIn. If we can’t collect it, we’ll send you our free. Returning equipment. Our team are doing all they can to report scammers and get fake accounts taken down. jpstuff. If we do, we’ll either text or email you (from noreply@contactengine. Once you’ve confirmed your details via our broadband checker, you can view your appointment, change it by picking from the latest available dates and times for the technicians in your area, or cancel the visit if you find the fault has fixed itself. Customers of Virgin Media. Today, I received an email from Virgin Media stating, ”We've tried to get hold of you about returning our kit, but it looks like we still haven't got it back yet. DEFAULT REGISTERED ON CREDIT FILE EVEN THOUGH EQUIPMENT HAS BEEN RETUNRED. You can try it obligation free for the first 3 months as payment details are taken at the end of the trial period. Forum Team. in Managing Your Account - Cable 31-10-2022; How to get through to someone who has answers at Virgin - delayed instals and losing money in Managing Your Account - Cable 28-10-2022; Lack of consistency and coordination/update in Managing Your Account - Cable 22-10-2022Collections Team Manager at Virgin Media West Midlands, England, United Kingdom. Once you've got your equipment home, you may need some help setting it all up. A free inside look at company reviews and salaries posted anonymously by employees. You may choose to receive a paper bill instead. built simulcast /OTT platform and worked on transcoding for Virgins TVAnywhere product using Harmonic transcoders & and adobe AMS /Wowza media servers/ Microsoft smooth streaming. HomeHD box may differ from that shown. Further exclusions & legal stuff apply. Apple Fitness+ is free for 3 months, then £9. Virgin Media Television;. Payment to Virgin Media: If you pay by any other means than Direct Debit, you may be charged a payment handling fee, made payable to Virgin Media Payments Ltd. VM's policy on this is non existent - some agents seem able to get a tech to sort it via an area field manager others get nowhere and nothing happens - so its really up to you - wire cutters and a screw driver to remove the boxes or hope that something happens but dont hold your breath27500 Function: Customer Contact Closing Date: 30/01/2023 Salary: £27,500 Basic Salary: £25,000 per annum London Weighting Allowance: £2500 per annum You’ll be the person who collects our equipment from active or disconnected customers premises. Automatic compensation scheme. I'm a Very Insightful Person, I'm here to share knowledge. 0k per year. Their Resolution Team emailed me in Dec22, gave me a complaint number and. Committed to add value and raise performance through collaborative approach. Meet the Team. on 22-09-2022 11:27. collections team manager at Virgin Media West Midlands, England, United Kingdom. Joining in. Hello , Thanks for responding. In-Home Telecoms & Energy. 0 Kudos. VM sent packaging for equipment which was duly returned. If you don't pay that bill then it's just like any other bill from any other company. Equipment collection . We’ll be in touch within the next 3-5 working days. Accordingly, the Virgin Media field technician interview questions will give you an understanding of what to expect during the interview process. Mbps average. Hi all,. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. I left Virgin months ago and have arranged for my equipment to be collected. Kate Boyman Project Manager Enville. The Bahrain Grand Prix is on Sunday, signalling the start of another thrilling season of Formula One racing on Sky Sports. Enter your details including your Account number, Name, Email Address, Mobile Number, and Delivery Address. Should the issue remain unresolved then consider emailing Virgin Media's Data Protection Officer ([email protected] November 2020. Also I noticed that the collection points used by Virgin have deveral different carriers sevicing them and I wanted to know which carrier to use. Phoned to chase, 45 minutes trying to get someone to make sense. Now not replying to my emails or live messages. 1 ACCEPTED SOLUTION. 24 for each of the missed appointments, and a storage charge of £1 a day starting from the first missed appointment to collect the kit. . No one turned up, and I tried for 2 hours to get through to virgin yesterday by phone. . 00. here - 5396116. on 26-12-2022 00:50. They’re super knowledgeable on all our products and services. Pack up your equipment in the Virgin Media recycle kit provided. 22 and on 11. I am anxious to return the unused equipment to avoid incurring any expense. Thanks, DavidBelong you looking into cancel own Virgin Media account? Use our contract cancellation guide for all enquiries relating to leaving Virgin Media. You can contact our collector directly on 01 4405310. Re: Problems returning my equipment. Packages ; Large ; TV ; Landline ; Mobile ; For business ; Diverse Stuff. Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. Networking and WiFi. [MOD EDIT: Subject title changed for clarity] Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. I've received three emails, two texts and packaging and packaging to return my router and WiFi extender - but I'm still a Virgin Media - 4968548Scroll down and click on create new label. Just fill in the template below and post it as a comment, we'll let our team of engineers know so they can get things back to. Your equipment will be delivered by the courier company, DPD. This is absolutely diabolical service. Collections Agent professionals rate their compensation and benefits at Virgin Media with 3. Please follow the simple instructions we've provided in the pack that we delivered with the new. Shop. Make sure you get proof of collection, in case VM claim they haven't received it, then charge for the unreturned equipment. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. on 19-11-2022 18:06. Volt. Your job is not secure and the KPI are changed every time no good bad place. Step 2: Label your package. I made a collection booking for the return of my old TV box. (18 month contract applies) 108. Here’s the timeline (not in chronological order): 1) 21/6 The day the broadband contract ended and I was promised a return packa. Virgin Media employs 8,988 employees. Join to view profile Virgin Media. Skip until prime content Barrier-free Help . etc. Starter Collection Virgin Media Collections provide one of the U. We do initially offer an appointment when we get in touch via text. When you place your order, we'll let you know. Security matters. 25000Function:Customer ContactClosing Date:17/04/2023Salary: £25,000You’ll be the person who…See this and similar jobs on LinkedIn. Bound on haupt content Accessibility Help . Our Products. Virgin Media's customer service team is on 0345 454 1111 for broadband, TV, landline and mobile customers. ) Some past topics have described long delays. . Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound. End day it's virgin media's equipment. We recently sent you a new piece of equipment to replace the equipment you currently had and now vou have this connected to our network we need vou to return the old equipment back to us. I'm sorry to hear you've been struggling to send your Hub 3 back to us. My last contact with Virgin on this matter was in Dec22: I filled out a complaint form, asking to be contacted by email. com) to arrange an appointment for our collection team to come round and pick it up. Virgin Media have a long and proud history of serving the community with products and services which enable people to stay connected. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. I am currently working as an Apprentice Support Specialist within Virgin Media, working in harmony with both the Future Careers and Operations side of the business. If you think you’ve used the incorrect bank account details when paying via bank transfer. Virgin Media; My Virgin Media; Shop; Help; Virgin Media. Bill for period 11 Mar - 10 Apr duly paid and I thought that would be end of matter. Options. Committed to add value and raise. Hello VM, I am not in the UK and so are no longer able to return the Virgin Media kit due to failure by your team to collect it despite me constantly updating and waiting. For the second time of asking who regulates Virgin Media. Anyone can find this group. the property has had VM before, you may just get a Quickstart kit delivered. Customers can return. 9 months’ discount (£274. Virgin Media £250 bill credit: The Virgin Media bill credit will be applied to your first bill. Struggling to pay. Alternatively, you may be charged a fee for failing to return the equipment in a timely manner. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Our fibre-powered, fastest-ever TV experience, now with super-clever Voice Search and Control and personal Profiles. Additional comment actions. I'll pop you over a PM now so I can take some details and look into arranging a collection for youApply to Virgin Media jobs now hiring in Birmingham B11 on Indeed. Clearly I sent the equipment back as VM have said they have received 2. Also when I followed the instructions and peeled off the original address. The Collections Agent role is open to everyone - simple. Volt. Getting in touch. com to arrange an early pick up of the equipment. Assertive management of operations employing a rational and proactive approach, prioritising work stream as required. Report this profile Report Report. The Virgin Media Collections ‘Starter’ package is an 18 month contract, if you choose to terminate your package before the minimum term then you may be charged. If you think you’ve used the incorrect bank account details when paying via bank transfer. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Your experience matters. You should receive an email confirming the returns though 🙂. Hi @JK2000. Registered office address: 500 Brook Drive, Reading, RG2 6UU. I am 86 years old housebound as a full time carer for my 83 year old disabled wife. Apply to Virgin Media jobs now hiring in Foxhills on Indeed. Hi all - Looking to get a 2nd TV 360 box. Mon-Sat 9am-5pm. If it’s not a technical issue you need help with then we’re here to support you on. Find Reviews. Virgin Media is a telecommunications company. And if I ask virgin via watsapp they say to phone but I have a baby and I don’t have much time to sit in. Stream from Virgin Media. In this. 50: Based on taking the Big Kahuna Cinema & Sports bundle. Options. on 05-03-2022 19:10. Apply for the Job in Equipment Collections Representative at Bradford, . Followers who post on Richard’s social media feeds have been targeted in private channels by people with fake accounts. £27. We're here to help get to the bottom of any telephone faults if your landline's not working properly, and get things fixed and working as they should. So you've decided to join Virgin Media, or you're included the processing off deciding, and you want to know the ins and outs of the installation process. Gateshead. Received a letter from bpo collections when account cancelled. The Virgin Media kit is part of the service we provide, so we may ask you to return it (including remote controls and power cables). Can I request a disconnection online? Yes you can. If you want to discuss Virgin Media products like TV or broadband, you'll need to speak to Virgin Media's customer service team. Bound till main content Accessing Get . Virgin Media equipment The Virgin Media kit is part of the service we provide, so they will ask you to return our equipment (including remote controls and power cables). Strangely, VM also doesn't know when the kit will be collected. 1 ACCEPTED SOLUTION. Two phone calls TO virgin media and a number of emails FROM virgin media asking to either post or the equipment would be collected. The support team will answer the phones during the following hours: Monday to Friday: 8am to 9pm. I then rescheduled pick up for 17th Feb (earliest date available) I then last week received a tx then an email staring that I haven't returned my equipment and would be charged £40 if it wasn't back in 9 days. on 09-10-2023 10:12. uk. Built and led team committed to achieving goals through energetic engagement, positive mindset and consistent work ethic. Quickstart is the quickest and easiest way to setup our services. Dear Virgin Media, I have recieved an email from [email protected] a month for 15Mbps), Essential broadband plus (£20 a month for 54Mbps), Essential broadband plus with Stream (an additional one. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. com, the worlds largest job site. This role will form an integral part of a multi-skilled team of Collections Agents covering TV, Broadband Phone and Mobile. To do this, you’ll need to wait until you receive your tracking email. Packages ; Broadband ; TV ; Landline ; Mobile ; Required economy ; Other Stuff. It’s all part of the Virgin Media service. Many thanks,Sorry to hear that you're not able to find your door step collection date. uk with your account number and area code (off the top of your bill) and your returns pack will arrive in 7 to 10 days. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply). About Virgin Media. Skip to main content Accessibility Helped . Online via the Virgin Media website. Discount worth up to £511.